About Us
At SILVARE, we're a dynamic team achieving remarkable results. We've built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

What Μakes Us Different
We're easy to talk to, we get straight to the point and we're all about making things happen. We're proud of the strong relationships we build, both with our team and our clients. We believe in keeping our people happy, whether it's through improving benefits, having open conversations about their projects or just being there when they need us. It's a supportive environment and culture that helps both us and our people thrive. If you're ready to work on exciting projects, grow alongside industry leaders and make a real impact, we'd love to have you join us at SILVARE.

Role Overview
We are looking for a IT Helpdesk who will be responsible for overseeing the daily operations of the IT helpdesk, ensuring timely and efficient technical support for end users.

What You'll Be Doing

• Handle and resolve daily IT support requests across a multi-site organizational environment.
• Prioritize and manage support tickets according to SLA requirements and business impact.
• Monitor ticket status, backlog, response times, and resolution times, escalating issues when required.
• Follow IT Service Management (ITSM) processes and company policies.
• Use and maintain the IT ticketing platform (ServiceNow) to ensure accurate and timely ticket handling.
• Provide 1st and 2nd level technical support and escalate complex issues to 3rd level teams or external partners.
• Collaborate with Infrastructure, Network, Security, and Applications teams to resolve technical issues.
• Identify recurring incidents and contribute to troubleshooting, root-cause analysis, and service improvement initiatives.
• Assist with documentation of common issues, procedures, and technical solutions.

What You'll Bring

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in an IT Support or Service Desk environment.
• Good understanding of IT Service Management (ITSM) processes and support best practices.
• Experience with enterprise ticketing systems; ServiceNow experience is a plus.
• Good knowledge of Active Directory and basic identity and access management concepts.
• Understanding of basic corporate networking concepts, including LAN/WAN, VPN, DNS, and DHCP.
• Basic experience with cloud environments, such as Microsoft Azure.
• Strong troubleshooting and problem-solving skills.
• Good communication skills and the ability to work effectively with users and internal IT teams.

How We Support Your Growth

• Lunch Is On Us: Monthly allowance for your favorite meals.
• Health First: Private health & life insurance for peace of mind.
• Set Up For Success: The right tools to stay connected and perform your best.
• Curiosity Never Retires: Access to Udemy for unlimited learning.
• Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
• Work With The Best: Collaborate with industry-leading clients.
• Celebrate Diversity: Be part of a team that values every perspective.
• Performance Pays Off: Annual discretionary bonus based on yearly contributions.
• Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we're building together

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law.

Last but not least, we remain fully committed to protecting your privacy. Our operations align strictly with the General Data Protection Regulation (EU) 2016/679. Any personal data provided within this application is processed and stored in full accordance with applicable data protection laws, utilized solely to evaluate your candidacy for recruitment purposes.